Free shipping on all orders.
How long does delivery take?
3–5 business days.
Where do we ship?
All regions within the United States.
How are orders shipped?
Once your order is successfully placed, it will be confirmed within 2 hours, and you will receive an email containing the order details.
After confirmation, Our warehouse will ship the goods within 1-6 days.
I purchased multiple items; will they arrive at the same time?
We ensure that all items are delivered together. You will receive a shipping notification email once the items have been dispatched.
Can I change the shipping address after the package has been shipped?
Unfortunately, we cannot change shipping details once the items are in transit. However, you may cancel your order within 60 minutes of placing it and re-order with the correct information.
Important Notes:
If a customer cancels an order more than 1 hour after placing it, they are responsible for any return shipping costs that may arise.
If a package is lost or unrecoverable due to an incorrect address provided by the customer, the customer bears the loss; hugsleep will not provide a replacement or a refund.
We want you to be confident in your gifting!
At this time, return policy is only available for orders placed online at or in a store location. For orders placed through a third party, we recommend that you refer to their return policy for assistance.
Return Policy
In-store Returns
accepts returns in-person, free of charge, in our store locations for online orders. Please bring your order number with the return in store.
International Mail Returns
We accept international returns of unused and unworn products within 30 days of shipment of your order; however, does not support pre-paid international return labels
We want you to be confident in your gifting!
Please note that:
Gift items with the receipt and/or original gift purchaser information may be returned for credit.
At this time, return policy is only available for orders placed online at or in a store location. For orders placed through a third party, we recommend that you refer to their return policy for assistance.
We want you to be confident in your gifting!
At this time, return policy is only available for orders placed online at or in a store location. For orders placed through a third party, we recommend that you refer to their return policy for assistance.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Returns of worn or damaged product may be sent back to the customer.
If approved, you’ll be automatically refunded based on your selection:
You may receive a full refund amount in credit and will cover the return shipping. This credit will never expire.
You may receive the amount refunded to your original payment method, less a $8 return shipping and administrative fee.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
at this time.
Note! Please return the item within 30 days of receipt.
Refund processing time
Customers will receive their refunds within approximately 10 days.